Runs compliant outreach and negotiates plans — a manager signs legal escalation and settlements.
Collections is high-volume, script-driven outreach gated by FDCPA / Reg F / TCPA — where one mistimed automated contact is a class-action vector.
Accounts are segmented and worked with compliant, logged outreach and self-serve payment plans; only legal escalation, settlements and disputed debts reach a manager, who signs.
Intake to outcome. 🤖 steps run automatically; 🧑⚖️ steps are where a named human signs off the judgment calls.
1 of these run live on real data — keyless by default; the rest are sandbox stubs that flip to the real provider the moment you add credentials.
The autopilot escalates the judgment calls to a qualified human — the rest is straight-through.
Every autonomous decision is logged — who · what · confidence. Signed human checkpoints and a built-in compliance reviewer enforce the rails, so the outcome holds up to an audit, not just a demo. Every irreversible action runs only after a human signs — the autopilot does the volume, never the point of no return on its own.
🧑 Accountable owner: Collections manager / licensed attorney — one person answers for what this autopilot does.
Same buyer, adjacent function — the connectors and compliance packs are shared.